Responsibilities:

• Business Objects XI4.x Ownership - Manage, administer, and ensure the global viability of the Sitel Business Objects XI4.2 platform. Act as the primary point of contact and subject matter expert for all international teams.
• Planning and Execution - Develop and execute plans for production, QA, and development system administration, production load balancing, audit security (including subject matter representation), compliance-driven BO folder structure, and Web Intelligence/Lumira dashboard deployment.
• Licensing and System Health - Maintain licensing compliance within concurrent/named user models. Proactively review system logs (BO Servers, CMC Administrator Cockpit, CMC Instance Manager, Tomcat) to prevent downtime and ensure website uptime.
• Universe Expertise - Comprehensively understand deployed universes. Collaborate with Universe Developers to enhance existing universes and create new ones as needed.
• Cross-Team Collaboration - Provide guidance to Report Analysts regarding mobile report optimization, work with Server Administrators on updates/drivers/SSL certificates, and support Universe Developers in transitioning from Universe Design Tool to Information Design Tool for Lumira integration.
• Performance and Compliance - Conduct universe query performance reviews, analyze execution plans, and implement enhancements. Adhere strictly to the company’s Change Management protocols.
• Power BI Administration - Manage tenant-level and capacity-level Power BI settings, create Premium Capacity workspaces, and grant permissions. Troubleshoot permission/gateway issues, monitor capacity usage, create usage monitoring dashboards, extract Power BI asset metadata, and optimize reports/dashboards using DAX Studio and Tabular Editor.

Responsibilities:

• Team Leadership - Manage a team of 5 reporting analysts responsible for monitoring in-house scheduling software. Provide guidance, performance reviews, and timecard management.
• Technical Expertise - Offer second-level support, leading primary and secondary troubleshooting of ETLs and reports. Escalate complex issues as needed.
• Knowledge Transfer - Educate and mentor direct reports, ensuring thorough understanding of daily tasks and operational requirements.
• Cross-Team Collaboration - Coordinate with other teams to facilitate timely issue escalation and adherence to SLAs.
• Performance Analysis - Generate quarterly reports analyzing team performance, highlighting successes and areas for improvement.
• Problem-Solving - Participate in regular meetings to discuss recurring issues with the in-house scheduler and data warehouse, actively contributing to solution development.
• Process Improvement - Propose enhancements to the in-house scheduler software and existing workflows to optimize efficiency.
• Ticketing and Documentation - Manage ticket assignment within the in-house ticketing system and ensure the timely documentation of verified solutions in the knowledge management system.

Responsibilities:

• Proactively monitors in-house scheduler software, resolving issues promptly to minimize operational disruptions.
• Conducts initial troubleshooting, escalating complex issues to the appropriate teams or personnel.
• Diligently documents verified solutions in the knowledge management system to enhance team efficiency and knowledge sharing.
• Meticulously reviews contractual obligations and deliverables to ensure accuracy and client satisfaction.